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What to expect from your Consultant

Your accredited Consultant is there to offer advice on the Diet programmes available to you and to encourage you to maintain your new weight. All of our Consultants have used the Cambridge Weight Plan themselves so their experience can help you to succeed.

"All our consultants have been trained and accredited and they all agree to follow our Code of Conduct which covers all aspects of a Consultant's activity."

The Code of Conduct provides clear guidelines for Cambridge Consultants and:

  • Ensures that customers know what level of service to expect
  • Outlines the minimum acceptable standards of Counselling
  • Ensures correct, responsible and safe practices.
However you make contact with a Consultant, they should deal with your enquiry politely and efficiently.

If you can’t get hold of them straightaway, just leave a message on their voicemail and they will get back to you as quickly as they can.

Before you start
Your Consultant must conduct a screening interview and complete a Medical Record Form (MRF) with you before supplying any Diet products. (If you return after an interval of six months or more, they will complete a new MRF for you).

You will be advised to see your doctor before starting the diet and you must sign the MRF to confirm you have been given such advice.

Sometimes, if you have a certain medical condition or you are taking any medications, you will require your doctor’s signature before the Consultant can start you on the Diet.

Your Consultant will keep a track of your progress at each visit on the back of the MRF.

Consultants will keep your record confidential and safe.

Starting the Diet
At the first face-to-face meeting, your Consultant will weigh and measure you and then discuss an appropriate target weight with you.

Your Consultant should stress that every weight loss programme has four stages: preparation, weight loss, stabilisation and maintenance.

They will explain all the Cambridge Weight Plan Step programmes and then, after discussing your personal circumstances, your Consultant will recommend the appropriate Step to start on.

Consultants will have available a copy of “Weight Plan Introduction” booklet for every new customer. A copy of “Weight Plan Step 1 Sole Source” must also be provided if you are undertaking either the Sole Source or Sole Source Plus programme.

As you progress towards your target weight your Consultant will recommend a change of Step. Even when you reach your target, you should continue to see your Consultant until you are confident that your new weight is being successfully maintained.

Your Consultant will also explain to you any possible mild side effects and how to avoid them. If you decide with your Consultant that you will be following Step 1A (Sole Source), to comply with NICE Guidance you must be willing for them to send a letter to your GP explaining that you will be following a diet less than 600 kcals/day.

Keeping in touch
Your Consultant will call you on day two or three of your diet to see how you are getting on.

Your Consultant should arrange to see you on a weekly basis to weigh, measure and check your progress before providing further products.

Choosing your products
Your Consultant is expected to stock the complete range of Cambridge Weight Plan products and must offer you a selection of mixed products (unless you specifically want a full carton of a single flavour).

Please note: You shouldn’t have more than one Cambridge meal bar a day .

Side Effects
Your Consultant should advise you about possible temporary side-effects when using either the Sole Source or Sole Source Plus programme.

If you do experience any of the known transient side effects (e.g. a headache), the Consultant will advise you to drink more water (see booklets for further information). Your Consultant should follow-up with you personally (or by telephone) at least every other day until the side effects have disappeared.

If the side effects persist for more than 48 hours, your Consultant will advise you to see your doctor. The Consultant will also seek further guidance immediately from the Company’s Medical Advisor.

If you experience any unusual side effects (other than those outlined in the Sole Source booklet), the Consultant will refer you to your doctor without delay. The Consultant should also notify the Company’s Medical Advisor and keep the Company informed about progress and outcome.

The Consultant should ensure that details of any side-effects, actions taken and outcomes are included on the MRF/CRC.

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Actis Products Limited Cambridge Weight Plan Centre 25,Sanusi Fafunwa Street, Victoria Island, Lagos Office: +234 (0) 709 850 1576 Mob:  +234 (0) 08074870841 / 01 291 3216

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